Microsoft
was right about its hunch that Surface Pro 3 battery degradation was
a software problem. The company reports that it has ruled out
hardware as a cause for the shrinking battery capacity, and that it's working
on a patch that should bring your Windows tablet back to normal. You'll get the
fix as soon as it passes testing, Microsoft says. In the meantime, it's
advising against asking for a hardware replacement.
The news
isn't pleasing everyone. Surface Pro 3 owners have complained of paying steep
replacement fees ($450 or more) to get new models that they're now learning
aren't necessary. Also, some are worried that their slate's battery will be all
but useless before the patch is ready, forcing them to pay for a replacement.
Will these users get compensation for their troubles? We've asked Microsoft
what it will do, and we'll let you know what it has to say.
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